Data Protection

William Hill's Privacy Policy — Your data is secure

We believe your personal data belongs to you alone. This page clearly explains how william hill collects your data, how it is used, and how it is kept secure.

Last updated: January 2026
Your In data protection Our commitment

The core pillars of the william hill privacy policy that keep your data safe at all times.

Encryption protection

All your personal data and transactions are protected by SSL/TLS encryption. Any information sent to william hill is fully encrypted in transit.

Never sold to third parties

Your name, address, or contact details are never sold to any third party. william hill does not treat your privacy as a commercial commodity.

Your control

You can request to view, correct, or delete your stored data at any time. You remain in full control of your information.

Secure data storage

Your data is stored on high-security servers. Regular security audits ensure that no unauthorised access is possible.

Marketing Opt-Out

You can opt out of william hill promotional messages at any time with ease. Your inbox is yours — we do not send unsolicited communications.

Compliance with international standards

William hill complies with international data protection standards. Our privacy policy is regularly reviewed and updated to ensure the highest level of protection at all times.

Important Notice

By using any william hill service, you agree to this privacy policy. Please read it carefully in full. If you have any questions, our support team is always ready to help.

1 Introduction & Scope

William hill is a trusted online gaming platform for players in Bangladesh. We believe your personal data is a valuable asset, and protecting it is our responsibility. This privacy policy applies to the william hill website, mobile app, and all associated services.

This policy clearly states what data is collected from you, why it is collected, how it is stored, and in what circumstances it may be shared. By creating an account or browsing the william hill platform, you agree to this privacy policy.

  • This policy is written in English to ensure it is easy to understand for users in Bangladesh.
  • This policy complies with international data protection standards.
  • Any changes will be posted on this page and users will be notified.

2 What information is collected

William hill collects information from you in various situations — during registration, while playing games, and when you contact support. A full list is provided below.

Information provided directly by you

  • Full name, date of birth, and nationality
  • Email address and mobile number
  • Current and permanent address
  • National ID or passport number (for KYC verification)
  • Payment method details (bKash, Nagad, Rocket number)

Automatically collected information

  • IP address and browser type
  • Device information (operating system, screen resolution)
  • Platform login time and session duration
  • Gaming History & Transaction Records
  • Data collected through cookies and tracking pixels

Why is this information required?

This information is primarily needed to keep your account secure, improve service quality, and meet legal obligations.

3 How your information is used

William hill uses the data it collects solely for specified purposes. No data is used for unauthorised or unnecessary purposes.

Purpose of use Applicable Information Legal basis
Account management Name, email, mobile number Contract Performance
Identity Verification (KYC) NID, Passport, Address Legal obligations
Payment Processing Payment account details Contract Performance
Fraud Prevention IP, device, transactions Legitimate Interest
Marketing Communications Email, mobile Consent (Opt-In)
Service Improvement Usage patterns and preferences Legitimate Interest

4 Cookies policy

Visiting the william hill website involves the use of cookies. Cookies are small text files stored in your browser that help improve your experience.

  • Essential cookies: Essential for login sessions and security — cannot be disabled.
  • Functional cookies: Used to remember your language and preferences.
  • Analytics Cookies: Used to collect site usage statistics — consent required.
  • Marketing Cookies: Your consent is required to display relevant advertisements.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may affect some features of william hill.

5 Data sharing policy

William hill does not sell your personal data and does not share it unnecessarily. In certain specific circumstances, limited data sharing may occur.

When your data may be shared

  • Authorized payment gateways for payment processing (necessary data only)
  • Approved identity verification providers for KYC
  • Upon a valid court order or lawful request from a law enforcement authority
  • With other licensed operators for fraud prevention purposes (blacklisted players only)
  • In the event of a corporate restructuring or merger of william hill

Our commitment

Any data sharing will be limited to the minimum necessary and used only for the purposes outlined in this policy.

6 Data retention period

William hill retains your data only for as long as necessary. Once it is no longer needed, it is securely deleted or anonymised.

  • Active account data: retained for as long as the account remains active
  • After account closure: up to 5 years in line with legal obligations
  • Transaction records: up to 7 years, in accordance with tax and anti-money laundering laws
  • Marketing communications data: deleted immediately upon opt-out
  • Cookie data: typically expires within 30 days to 1 year

7 Your rights

William hill respects your rights over your personal data. Your key rights are outlined below.

Right to access your data

You can request at any time to find out what information we hold about you.

Right to rectification

You may request corrections to inaccurate or outdated information. We will act promptly.

Right to erasure

You may request deletion of your data under certain circumstances.

Right to restrict processing

You may request that the use of your data be restricted to specific purposes.

Right to data portability

You may request a copy of your data to download or have transferred to another provider.

Right to object

You may object to the processing of your data for marketing or profiling purposes.

How do I exercise my rights?

To exercise any of your rights, contact the william hill support team. Requests are usually responded to within 30 days.

8 Security Measures

William hill uses industry-leading technology and practices to protect your data. Our security infrastructure is regularly updated and audited.

  • All data transfers are secured with 256-bit SSL/TLS encryption
  • Two-Factor Authentication (2FA) available
  • Automatic alerts for suspicious login attempts
  • Regular third-party security audits
  • Users will be notified within 72 hours in the event of a data breach
  • Staff access to data is restricted to the minimum required

Please note that no method of transmission over the internet is 100% secure. Keep your password strong and never share it with anyone.

9 Protection of minors

William hill strictly does not serve users under the age of 18. We do not collect or store data from minors.

  • Age verification is mandatory at registration
  • Additional proof of age may be requested in suspicious cases
  • Any data found to belong to a minor will be deleted immediately
  • Parents or guardians can contact support to report any concerns related to a child's account

10 Policy Updates

William hill reserves the right to update this privacy policy when necessary. You will be notified in advance of any significant changes.

  • You will be notified at your registered email address if the policy changes
  • The "Last Updated" date at the top of this page will change accordingly
  • Re-consent may be required for significant changes
  • Continued use of the service after any changes constitutes acceptance of the updated policy

Stay updated

We recommend revisiting this page from time to time to stay informed of the latest privacy policy.

11 Contact & Complaints

For any questions, complaints, or requests regarding the Privacy Policy, please contact the william hill data protection team.

  • Email: [email protected] (plain text, not a link)
  • Live Chat: click the chat icon at the bottom right of the website
  • Response time: typically within 24–48 hours
  • Data Protection Officer: [email protected]

If we are unable to resolve your complaint to your satisfaction, you may escalate it to the relevant regulatory authority.

General FAQ

No, william hill never sells your personal data to any third party. Your information is used solely for service operations and legal compliance.

After account closure, data may be retained for up to 5 years in line with legal obligations. Transaction records must be kept for up to 7 years under international financial regulations.

Click the "Unsubscribe" link at the bottom of any marketing email, or update your notification preferences in account settings. You can also submit a request via support.

Yes, you can request a copy of your data at any time. Submit a request to the support team and it will typically be sent to your registered email within 30 days.

william hill only stores payment method identifiers (such as the last four digits of a bKash number), not complete financial details. Full payment data is held securely by the relevant payment gateway.

Disabling essential cookies may affect your login session and core site functionality. However, turning off marketing and analytics cookies will not impact general browsing.

Start safe gaming today

Your data is fully protected at william hill. Enjoy a world-class gaming experience with confidence, backed by our privacy policy.

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